Refund policy

We want you to feel confident before purchasing from Glitz Lighting Gallery. If you have questions about dimensions, finish, crystal color, installation, delivery, or whether a fixture is right for your space, please contact our Brooklyn showroom before placing your order. Call or WhatsApp us at 718-234-8664 and we will be happy to assist you. 

Eligible Stocked Merchandise

Eligible regular stocked merchandise may be returned when a return request is made within 7 calendar days of delivery and prior return authorization is issued by Glitz Lighting Gallery.

To qualify for a return, merchandise must be:

• Unused and uninstalled
• Unmodified and in resalable condition
• Returned with all original parts, hardware, manuals, accessories, and original packaging

Approved returns are subject to a 15% restocking fee.

The customer is responsible for all return shipping costs. Once return authorization is issued, the merchandise must be shipped back within 7 calendar days.

Returns must be sent using a trackable and adequately insured shipping method. The customer remains responsible for the merchandise, including loss or damage in transit, until it is received by Glitz Lighting Gallery in acceptable condition.

For approved returns of eligible stocked merchandise, customers will receive their refund within 5 calendar days after we receive and approve the returned item.

Returns sent without prior authorization may be refused.

Custom Collection & Crystal Sculptures

All Glitz Custom Collection items and all Crystal Sculptures are final sale and are not eligible for return or exchange.

Please carefully confirm dimensions, finish, crystal color, configuration, and other specifications before ordering. We strongly encourage customers to call or WhatsApp our Brooklyn showroom at 718-234-8664 before purchase if any detail needs clarification.

Damaged, Defective, Incomplete or Incorrect Merchandise

The final-sale restrictions above do not remove our responsibility when merchandise arrives damaged, has a manufacturing defect, is incomplete, or is materially different from what was ordered.

Please contact Glitz Lighting Gallery promptly after delivery and provide your order information along with clear photographs of the merchandise and packaging.

For visible shipping damage, please notify us within 48 hours of delivery whenever possible so we can address the claim quickly.

When Glitz Lighting Gallery confirms that an item was damaged in transit, defective, incomplete, or incorrectly shipped, we will work with the customer to correct the issue appropriately.

Before You Purchase

High-quality lighting and crystal pieces can vary significantly in scale, finish, and appearance depending on the room and installation. Our Brooklyn showroom is available to help before you order.

Call or WhatsApp: 718-234-8664